We help organisations deliver better services through smart, online forms processing.
In collaboration with a number of local authorities, Interform has designed and developed a portal consisting of a suite of online applications for their housing departments.
DORAS portal consists of four modules i.e.
Affordable Housing, Housing Needs Assessment, Housing Assistance Payment and Local Authority Home Loan.
Benefits
Tailored Forms
Filtered to relevant questions only
Data Validated
Only completed forms received
Email notification
No Postal correspondence
Document upload
Fully digital/2 factor authentication
Full Audit trail
Ensure transparency & fairness
On-line query facility
Confidential environment
Form design was user driven and focused on dealing with the limitations and inefficiencies of paper based applications as experienced by Council staff with extensive experience in handling applications. This has resulted in the Doras portal that guarantees the local authority significant and measurable benefits.
Products
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Using the DORAS Portal HAP module both the tenant and landlord sections of the HAP application are completed online. Council administrators can liaise with tenants and landlords independently using online query facility and receive updates in minutes.
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Applying for a Local Authority Home Loan (LAHL) is a lengthy and complicated process. With the DORAS Portal LAHL module applicants can provide all of the necessary information online, including uploading all of the relevant back up documents.
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Keeping the housing lists up to date is a vital component for councils in providing social housing. Without accurate information on the needs of people on the housing list it is very difficult to ensure that the best use is being made of the available housing stock.
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The provision of affordable housing is becoming a key element in delivering on government policy. As schemes become available it is vital that the applications be dealt with efficiently and transparently. Using the DORAS Portal applicants provide all of their information and backup documentation online and the council staff can quickly and transparently process all applications in line with the scheme of priority.
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Interform’s Cost Rental (CR) application assists Local Authorities meet their targets on delivering rental homes to middle income families that cannot afford private rented accommodation.
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To access homeless services a household must first register as homeless with their local authority providing documentation as proof of their circumstances. This is the first and most important step in qualifying for Homeless HAP.
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The DORAS Portal HAP Amendments module revolutionise the process of managing amendments for Social Housing Applicants by introducing an efficient online platform. The user-friendly portal allows applicants to seamlessly submit and track requests for changes in family composition, income details, rent increases, and more.
Services
Screening Services
The local authority may avail of our screening services to speed up the processing of applications by vetting the data and documents submitted on a daily basis. Queries are raised and are answered by the applicants through the portal so full transparency is maintained. As soon as applications have closed and all queries have been answered we can then provide the final qualifying list of applicants to the council.
This greatly speeds up the processing of applications and does it without disrupting normal Council operations.
Project Management
We provide project management services to ensure that all implementations go smoothly. Once the system goes live we monitor its performance to ensure the uptime targets are met and that the performance is acceptable.