Using the DORAS Portal HAP module both the tenant and landlord sections of the HAP application are completed online. Council administrators can liaise with tenants and landlords independently using online query facility and receive updates in minutes.

The data on each section is secure and private. Tenant and Landlord cannot see each others personal data.

Processing the application is fully transparent. Applicants can see how their application is processing in real-time. This drastically reduces the volume of queries to council staff. All of the necessary paperwork required by the SUGAR system in Limerick is produced automatically, is consistent and is of a quality that has leads to fewer applications being rejected.

All of this greatly speeds up the processing of HAP applications. One council using the system has reduced the average time from over twelve weeks to under eight weeks with fewer resources and expects to reduce this even further.